Returns From The US
Please contact us that you would like to make a return. Include which products you would like to return, your order number, and your reason for the return in your email.
Please place a note with your details (name, address, order number) and the reason for return in the package being returned.
- Request a shipment receipt for safekeeping until the return has been refunded or a replacement shipment dispatched.
- The return is processed within 10 working days (excluding weekends) after the receipt of shipment.
- The goods should be securely and safely packaged to avoid any possible transport damage.
- The customer bears the cost of goods that are being returned to our warehouse via a forwarding company.
Products Eligible For Return
You can return the received merchandise within 14 days.
The products must be returned in their original packaging, without having any traces of being used or opened. Please ensure that the items are securely packaged in order to prevent any transport damage from occurring.
More information regarding our Return Policy can be found here.
Refund made once the paid items have been returned to our warehouse and processed. The following payment options will be credited with the payment corresponding to the returned goods:
- Paypal: Transferred to your Paypal account.
- Credit Card: Transferred to your credit card.
The refund is cleared within a matter of days. Please contact us if you have any further questions.